We are happy to accept eligible returns or exchanges within 30 days of purchase.
Verify that your purchase is eligible for return.
- Packaged consumables such as dry food, freeze-dried food, raw foods, supplements, shampoos, and treats in their original packaging with a minimum of 75% of their contents remaining.
- Unused and in new condition toys, leashes, collars, harnesses, beds and home goods in their original packaging.
- Opened single use items like individual canned food, supplement packets, wrapped individual bulk treats, single poop bag rolls, individual pouches, bakery items, trial size items
- Unwrapped bulk items
- Used and unsellable accessories, home goods, toys, grooming tools or clothing.
- Pet food and other consumables that are not in their original packaging.
- Cat litter
- Seasonal and Clearance Items
Contact by phone call at (760) 436-1226, Monday through Friday, between 10am and 4pm or email us any time at [email protected] using the subject “returns” to schedule your return.
Bring your returned items to Pupologie 123 N. El Camino Real, Encinitas, CA 92024 on your scheduled return date.
Receive your refund or exchange. Some refunds may take up to five bank days to process.
REFUND POLICY: Items purchased with cash will be refunded in store credit. Items purchased with a credit card will be refunded on the card on which original purchase was made.