(760) 436-1226 [email protected]

Return Policy

We are happy to accept eligible returns or exchanges within 30 days of purchase.


Step 1:

Verify that your purchase is eligible for return.


  • Packaged consumables such as dry food, freeze-dried food, raw foods, supplements, shampoos,  and treats in their original packaging with a minimum of 75% of their contents remaining.
  • Unused and in new condition toys, leashes, collars, harnesses, beds and home goods in their original packaging.


  • Opened single use items like individual canned food, supplement packets, wrapped individual bulk treats, single poop bag rolls, individual pouches, bakery items, trial size items
  • Unwrapped bulk items
  • Used and unsellable accessories, home goods, toys, grooming tools or clothing.
  • Pet food and other consumables that are not in their original packaging.
  • Cat litter
  • Seasonal and Clearance Items

Step 2:

Contact by phone call at (760) 436-1226, Monday through Friday, between 10am and 4pm or email us any time at [email protected] using the subject “returns” to schedule your return.

Step 3:

Bring your returned items to Pupologie 123 N. El Camino Real, Encinitas, CA 92024 on your scheduled return date.

Step 4:

Receive your refund or exchange. Some refunds may take up to five bank days to process.

REFUND POLICY: Items purchased with cash will be refunded in store credit.  Items purchased with a credit card will be refunded on the card on which original purchase was made.